Services
Smart Hands & Remote Support
24/7 on-site technical support when you need it — without maintaining local staff.
Your Eyes and Hands in the Data Center
When you have equipment in a data center — especially one across the country — you need someone you can trust to be your on-site presence.
DCIS provides smart hands and remote support services so you don't have to fly staff out for every issue, swap, or emergency. We act as an extension of your IT team.
From hardware swaps and cable traces to emergency troubleshooting at 2 AM, we're there when you need us — with the skills and accountability to get the job done.
What We Handle
Hardware Troubleshooting
Diagnose and resolve hardware issues, swap failed components, and verify functionality.
Remote Eyes
Visual inspections, LED status checks, and photo/video documentation on demand.
Cable Management
Trace cables, move patch cords, label connections, and clean up cabling.
Power Cycling
Controlled reboots, power-on/power-off sequences, and PDU management.
Shipping & Receiving
Accept deliveries, unbox equipment, stage for installation, and ship returns.
Emergency Response
24/7 availability for critical issues that can't wait until morning.
Service Options
On-Demand
Pay-per-incident support for occasional needs
- ✓No monthly commitment
- ✓Billed per hour
- ✓Best-effort response times
- ✓Ideal for infrequent needs
Retainer
Pre-purchased hours at a discounted rate
- ✓Monthly hour blocks
- ✓Priority scheduling
- ✓Discounted hourly rate
- ✓Rollover available
Managed Support
Dedicated coverage for ongoing operations
- ✓Named technician assignments
- ✓Guaranteed response SLAs
- ✓Proactive monitoring support
- ✓Monthly reporting
Common Use Cases
Remote Offices with No IT Staff
You have infrastructure in a colo but no local team to manage it. We're your boots on the ground.
After-Hours Emergencies
A server goes down at 2 AM and you need someone on-site immediately. We respond 24/7.
Vendor Coordination
A vendor is shipping replacement hardware. We receive it, install it, and verify it's working.
Scheduled Maintenance Windows
You need hands-on support during a planned maintenance window. We work your schedule.
Need Remote Hands Support?
Tell us about your needs and we'll find the right support model for you.